Juan Perez
About Juan Perez
Juan Perez is the Customer Care Capacity Manager at Alight Solutions in Lincolnshire, Illinois, and also works as a Customer Service Capacity Resource Analyst at Aon in London, United Kingdom. He has over 15 years of experience in customer service and workforce management roles.
Company
Juan Perez is currently employed at Alight Solutions, where he holds the role of Customer Care Capacity Manager. Alight Solutions is located in Lincolnshire, Illinois, United States. Perez started working at Alight Solutions in December 2017, bringing his extensive experience in customer service and workforce management to the company.
Title
Juan Perez is the Customer Care Capacity Manager at Alight Solutions. His responsibilities likely involve managing and optimizing customer service resources and capacities to ensure efficient and effective service delivery. In addition to his current role at Alight Solutions, Perez also works as a Customer Service Capacity Resource Analyst at Aon in London, Greater London, United Kingdom.
Education and Expertise
Juan Perez studied Accounting and achieved an Associate degree from 1992 to 1996. With over 15 years of professional experience, his expertise lies in customer service and workforce management. Perez’s education and extensive background equip him with the necessary skills to manage and optimize customer service capacities and resources.
Work Experience at Aon
Juan Perez has a significant tenure at Aon, having worked there for over a decade in various roles. He served as a Customer Service Representative from 2004 to 2006, a Case Manager from 2006 to 2008, and a Workforce Operations Manager from 2008 to 2015. His roles at Aon concentrated in London, Greater London, United Kingdom, and spanned customer service and operations management.
International Experience
Juan Perez brings a wealth of international experience to his professional role, having worked in both the United Kingdom and the United States. His responsibilities in managing customer service capacities and resources in these distinct markets provide him with a unique perspective and the ability to address diverse operational challenges effectively.