Julien Falcone
About Julien Falcone
Julien Falcone is a Bilingual Customer Service Representative at Alight Solutions in Toronto, Ontario, Canada, with extensive experience in customer service roles across various companies and a background in French and Italian studies.
Current Title: Bilingual Customer Service Representative at Alight Solutions
Julien Falcone currently holds the position of Bilingual Customer Service Representative at Alight Solutions. In this role, based in Toronto, Ontario, Canada, Julien provides assistance with health benefits and insurance to both active and retired employees of BMO, in English and French. His expertise in bilingual communication ensures effective support for a diverse client base.
Previous Experience in Bilingual Customer Service
Before his current role, Julien Falcone gained substantial experience in bilingual customer service across various organizations. In 2019, he worked at Randstad Canada for three months in the Toronto area. Prior to that, in 2018, he served for six months at Altima Telecom in Montreal. His journey into bilingual support began at Teleperformance, where he worked as an Applecare Tech Support Agent for seven months in 2017.
Early Career Roles in Retail and Production
Julien's early career includes diverse roles in retail and production. He worked as a Produce Clerk at FRESHCO SUPERMARKET LTD in Mississauga from 2015 to 2016 and also had a stint as a Forklift Operator at ManpowerGroup in 2015. Additionally, he served as a Warehouse Employee at Amazon in Brampton from 2014 to 2015 and held a position at Ingram Micro as a Pick/Pack/Ship employee from 2013 to 2014.
Educational Background in French and Italian Studies
Julien Falcone pursued higher education at the University of Toronto at Mississauga - Erindale College, where he studied Italian as a major with minors in French and Cinema Studies, achieving a Bachelor’s Degree from 2008 to 2016. He also attended York University, earning a Bachelor's Degree in French and Italian from 2012 to 2013.
Skills and Areas of Expertise
Julien Falcone is noted for his technical acumen and swift learning capabilities. He has a musical and artistic background that complements his professional skills. His proficiency in both French and English bolsters his effectiveness in customer service roles, making him a valuable asset in handling diverse client concerns.