Justin Simon
About Justin Simon
Justin Simon is a Customer Care Client Manager at Alight Solutions in Lincolnshire, Illinois, with extensive experience in human resource outsourcing and client service management.
Current Position at Alight Solutions
Justin Simon is currently serving as the Customer Care Client Manager at Alight Solutions in Lincolnshire, Illinois, United States. In this role, he is responsible for ensuring client satisfaction, overseeing service delivery, creating and maintaining requirements, providing customer service training, and managing operational oversight. He also integrates with the system development team to streamline processes.
Previous Roles at Aon
Prior to joining Alight Solutions, Justin Simon worked at Aon in a variety of roles. From 2016 to 2017, he was the Customer Service Client Manager in London, Greater London, United Kingdom. Before this role, he served as a Customer Service Team Manager from 2014 to 2016, and as a Senior Benefits Associate from 2005 to 2014. These roles provided him with extensive experience in customer service and benefits management.
Experience in Human Resource Outsourcing
Justin Simon has over nine years of experience in human resource outsourcing. Throughout his career, he has managed complex projects, requiring a blend of leadership, creativity, problem-solving, business planning, and communication skills. His expertise is demonstrated in his ability to handle multifaceted responsibilities effectively.
Role in Mentoring and Guiding Colleagues
At Alight Solutions, Justin Simon takes on additional responsibilities by mentoring and guiding colleagues in client-facing and operations roles. His mentorship helps in developing the skills of his team members, thereby contributing to the overall efficiency and productivity of the team.