Kaja K.
About Kaja K.
Kaja K. is an Operations Service Manager at Alight Solutions with over 6 years of experience in operations service management. She has a diverse background in customer service and human resources, having previously worked at Aon and Smart Hotels & Hostels.
Title
Kaja K. currently holds the position of Operations Service Manager at Alight Solutions. This role involves overseeing service delivery processes and ensuring operational excellence within the organization.
Previous Experience at Aon
Before joining Alight Solutions, Kaja worked at Aon in various capacities over several years. She served as an Operations Service Manager from 2013 to 2017, gaining significant experience in managing service operations. Prior to that, she was a Senior Delivery Specialist in customer service for 9 months and a Delivery Specialist for 1 month. She also worked as a Human Resources Business Processes Administrator from 2010 to 2012.
Experience at Smart Hotels & Hostels
Kaja managed operations at Smart Hotels & Hostels from 2006 to 2009. This early role provided her with foundational management experience, which she later leveraged in her corporate roles.
Cumulative Experience in Customer Service
Kaja has accumulated 7 years of experience in various customer service roles at Aon. Her roles ranged from Delivery Specialist to Senior Delivery Specialist, highlighting her progression and depth of experience in customer service delivery.
Operations Service Management at Alight Solutions
Kaja has been working as an Operations Service Manager at Alight Solutions for over 6 years. In this role, she is responsible for managing and optimizing service delivery operations, contributing to the company’s success in delivering high-quality solutions to its clients.