Karen Groesbeck
About Karen Groesbeck
Karen Groesbeck is a Senior Manager of Quality Control at Alight Solutions, working remotely from Sarasota, FL. She has extensive experience in quality control, benefits processes, and insurance services.
Title
Karen Groesbeck holds the title of Senior Manager Quality Control at Alight Solutions. In this role, she ensures that quality control standards are maintained across various locations, reflecting her deep expertise in the field.
Current Company
Karen Groesbeck is currently employed at Alight Solutions. She works remotely from Sarasota, Florida, contributing to the company's quality control processes as a Senior Manager Quality Control. Her responsibilities include overseeing the implementation of quality protocols to enhance customer service delivery.
Previous Roles at Hodges-Mace, LLC
Karen Groesbeck has an extensive history with Hodges-Mace, LLC, where she served in multiple roles. From 2019 to 2021, she was a Senior Quality Control Analyst, and from 2015 to 2021, she worked as a Quality Control Analyst. She initially joined the company as a Benefits Specialist/Counselor in 2009, a role she held for six years. During her tenure, she developed expertise in evaluating enrollment transaction calls, accident insurance, open enrollment, disability insurance, and life insurance.
Education and Training
Karen Groesbeck studied at Montclair State University, where she earned a Bachelor of Arts in Business Education from 1974 to 1978. Her formal education provided a strong foundation for her extensive career in quality control and benefits management.
Skills and Expertise
Karen Groesbeck possesses strong skills in managing and monitoring new hire benefits processes. She has a robust background in accident insurance, open enrollment, disability insurance, and life insurance. She is also experienced in evaluating enrollment transaction calls to ensure high levels of customer service and has been instrumental in creating quality control protocols to enhance service delivery.