Karen Mullen
About Karen Mullen
Karen Mullen is the Director, Service Delivery Executive at Alight Solutions, with over 12 years of experience in HR and benefits services, process optimization, and analytics.
Title
Karen Mullen is currently the Director, Service Delivery Executive at Alight Solutions.
Company
Karen Mullen works at Alight Solutions as the Director, Service Delivery Executive in a virtual capacity.
Previous Employment
Karen's career includes roles at several companies. At Aon Hewitt, she was the Service Delivery Manager for Business Systems Integration from 2010 to 2014 in Charlotte, North Carolina Area. Before that, she worked at Wachovia, A Wells Fargo Company, where she held multiple roles including Manager, Business Systems Integration from 2009 to 2010, SVP, Payroll Services and Technology from 2008 to 2009, and Manager, HR Outsourcing Governance from 2006 to 2008.
Education and Expertise
Karen holds a BSBA degree in Marketing and Computer Information Systems from East Carolina University's College of Business. She specializes in process optimization, analytics, vendor management, operational risk oversight, employee wellbeing strategies, enterprise application deployment, global payroll implementations, and client relationship management.
Client Services and Management
In her role, Karen Mullen manages all aspects of client relationships related to delivering comprehensive HR and benefits services. This includes areas such as compensation, payroll, customer service, learning administration, accounts payable, talent, health and welfare, defined benefits, and project delivery. She focuses on the strategic direction of client platforms, continuous improvement, project execution, and daily operational delivery. Additionally, she is accountable for continuous improvement efforts, service expansion, and contract management.