Karen Wilson
About Karen Wilson
Karen Wilson is an Employee Benefits Client Specialist at Alight Solutions with extensive experience in customer service and HR benefits administration.
Company
Karen Wilson is currently employed at Alight Solutions. At Alight Solutions, she serves as an Employee Benefits Client Specialist in a virtual capacity. Previously, she held the position of Customer Care Quality Assurance/Training Specialist from 2017 to 2020 in The Woodlands, TX.
Previous Work Experience
Karen Wilson has accumulated substantial experience through her past roles at various companies. She worked at Aon Hewitt as a Quality Assurance/Training Specialist from 2016 to 2017 and as a Sr. Benefits Representative from 2003 to 2016 in The Woodlands, TX. Additionally, she served ChevronTexaco Employees Credit Union as a Teller/Head Teller Assistant from 1999 to 2003 in Houston, TX.
Education and Expertise
Karen Wilson completed her Bachelor of Science (BS) in Human Resources Management and Communication Studies at the University of Houston-Downtown from 2019 to 2022. She also achieved an Associate of Arts (AA) in Business Administration and Management from Lone Star College. Her academic background supports her extensive experience in HR benefits administration and customer service.
Professional Skills and Activities
In her current role, Karen Wilson actively reviews tools and communicates suggestions for improvement. She is responsible for leading training sessions in Defined Contribution (DC), Defined Benefit (DB), and Health and Welfare (HW) plans as a business instructor. Additionally, she provides daily support to her colleagues through team chat and serves as a survivor benefit caseworker for Prudential Life Insurance Co. of N.A.
Industry Experience
Karen Wilson brings 23 years of customer service experience and 18 years of HR benefits administration experience to her professional roles. Her extensive background includes various positions focused on quality assurance, training, and benefits administration, making her well-versed in the intricacies of employee benefits and customer service.