Karla Hatcher
About Karla Hatcher
Karla Hatcher is a Benefits Specialist at Alight Solutions in Houston, Texas, with a diverse background in customer service and management roles across various industries.
Title and Current Position
Karla Hatcher serves as a Benefits Specialist at Alight Solutions, based in Houston, Texas, United States. In her role since December 2021, she focuses on managing employee benefits issues, ensuring efficient problem resolution and providing high-quality service.
Previous Work Experience
Before joining Alight Solutions, Karla Hatcher accumulated diverse work experience across various industries. She was an Assistant Store Manager at Sprint from 2016 to 2022 in Houston, Texas Area. Prior to that, she worked as a Sales Representative at Verizon Wireless from 2014 to 2016. Karla also held the role of Front Desk Supervisor at Holiday Inn Bordeaux twice, first from 2009 to 2011 and again from 2013 to 2014. Additionally, she worked as a Service Writer at Meineke Car Care Centers, Inc. from 2011 to 2013.
Educational Background
Karla Hatcher has an extensive educational background. She studied Business Administration and Management at Fayetteville State University. She also attained an Associate's degree in Banking and Financial Support Services from Fayetteville Technical Community College. Additionally, she completed a Mortgage Loan Officer Course at North Carolina Mortgage Loan Officer Course and earned a Real Estate Broker certification at Robeson Community College. Moreover, she holds an Associate's degree in Human Resources Management/Personnel Administration from Wake Technical Community College.
Skills and Expertise
Karla Hatcher is skilled in de-escalation techniques, which are crucial for handling challenging customer interactions. She manages case management tasks to ensure that employee benefits issues are resolved efficiently. Karla has a strong background in customer care and provides high-quality service to employees regarding their benefits. Moreover, she possesses skills in event planning, beneficial for organizing company events or employee engagement activities.