Karla Martinez Santiago
About Karla Martinez Santiago
Karla Martinez Santiago is a Health Implementation Analyst I at Alight Solutions in San Juan, Puerto Rico, with extensive experience in customer service and data processing roles.
Current Position at Alight Solutions
Karla Martinez Santiago is currently employed as a Health Implementation Analyst I at Alight Solutions in San Juan, Puerto Rico. Her role involves overseeing the implementation of health-related processes and systems within the company. Karla has been with Alight Solutions since 2016, showcasing her sustained contribution to the organization over the years.
Previous Position at H&R Block
In 2018, Karla Martinez Santiago worked as a Tax Associate at H&R Block for four months in San Juan, Puerto Rico. During this tenure, she assisted clients with their tax preparations, ensuring compliance with tax regulations and helping them maximize their returns.
Career at Aon Hewitt
Karla Martinez Santiago has an extensive career with Aon Hewitt, where she worked from 2013 to 2016. She started as a Customer Service Representative in San Juan, Puerto Rico, and progressed to the role of Business Instructor/Coach. In these roles, she developed strong customer service skills and gained experience in training and coaching employees.
Educational Background
Karla Martinez Santiago holds a Bachelor of Arts degree in Modern Languages and a second major in Finance from the University of Puerto Rico-Rio Piedras, where she studied from 2006 to 2012. Her diverse educational background provides her with a unique blend of skills in both language proficiency and financial acumen.
Early Career in Retail
Karla Martinez Santiago began her career in the retail industry, working as a Sales Clerk at Pacific Sunwear and Polo Ralph Lauren Factory in 2006 in Barceloneta, Puerto Rico. These early roles provided her with valuable customer service experience that would later benefit her in various administrative and client-facing positions.