Karla R.
About Karla R.
Karla R. is the Product Design Director at Alight Solutions, leading a geographically-dispersed team in user-centered problem solving and design efficiency.
Current Role at Alight Solutions
Karla R. serves as the Product Design Director at Alight Solutions, working remotely. She leads the design research team, concentrating on user-centered problem solving and design efficiency. Karla manages a geographically dispersed team of approximately 12 individuals. Her responsibilities include overseeing the product design of Worklife Web and the Alight Mobile App. Her role involves conducting comprehensive analyses of competitive landscapes, stakeholder ecosystems, user research, and trends.
Previous Experience at Walgreens
From 2016 to 2020, Karla R. held the position of Principal User Experience Designer - Mobile CX at Walgreens, based in Chicago, Illinois. During her tenure, she focused on enhancing the mobile customer experience. Her four years at Walgreens contributed significantly to her expertise in user experience design and mobile interface development.
Early Career in the Netherlands
Karla R. has an extensive background working in the Netherlands. Between 2012 and 2015, she held various roles in companies such as Exact, tHMA, HOAX, and Qelp, taking on responsibilities ranging from interaction design to user experience design. Additionally, she coordinated the Netherlands chapter of Industrias Creativas from 2013 to 2015. Her early career in the Netherlands laid a strong foundation for her later work in user experience and interaction design.
Education and Academic Background
Karla R. has a solid educational background in design and business administration. She earned her Bachelor’s degree in Industrial Design from Tecnológico de Monterrey, completing her studies in 2005. She continued her education at Technische Universiteit Delft, receiving an MSc in Design for Interaction in 2012. Additionally, Karla completed a Business Administration and Management program at dMBA - Beyond Users in 2019. Her academic credentials support her comprehensive approach to design and management.