Karolina Potkanska
About Karolina Potkanska
Karolina Potkanska is an Operations Manager at Alight Solutions with over 15 years of experience in HR and payroll services, known for her effective communication and expertise in shared service centers.
Operations Manager at Alight Solutions
Karolina Potkanska currently serves as the Operations Manager at Alight Solutions. She brings extensive experience in managing operational processes and ensuring high customer satisfaction in HR services. Her responsibilities likely include overseeing day-to-day operations, streamlining business processes, and leading her team to meet organizational goals efficiently.
Previous Role at Gemo D. G. Moritz GmbH & Co. KG
From 2016 to 2021, Karolina held the position of Human Resources Manager at Gemo D. G. Moritz GmbH & Co. KG, in Chorzow, Silesian District, Poland. During her tenure, she was responsible for HR management and operations. Her role involved managing HR policies, overseeing payroll processes, and perhaps contributing to employee satisfaction and retention initiatives.
Experience at NGA Human Resources and NorthgateArinso
Karolina's career also includes various roles at NGA Human Resources and NorthgateArinso. She was a Junior Operations Manager at NGA Human Resources for five months in 2016, and she served in several capacities at NorthgateArinso, including Operations Readiness Lead, DE Transition Lead, and HR and Payroll Specialist from 2008 to 2015. These roles helped her develop a deep understanding of payroll processing, operations transition, and readiness.
Educational Background
Karolina holds a Master's degree as a Professional and Personal Advisor from the School of Humanities and Economics, achieved from 2008 to 2010. She also completed postgraduate studies in Business Coaching at the School of Banking in Chorzów in 2008. In addition, she has dual Licentiate degrees in Business Language (German and Russian) from Uniwersytet Śląski w Katowicach, obtained from 2004 to 2007.
Skills and Expertise in Shared Service Centers
With over seven years of experience in a Shared Service Center (SSC) environment, Karolina has a comprehensive understanding of the operational needs and challenges in such settings. She has demonstrated proficiency in payroll processing, handling HR processes, and managing operations readiness and transitions. Her career has also been marked by effective communication with international clients, leaders, and managers, enriched by her work in multicultural environments.