Kasia Maleszka
About Kasia Maleszka
Kasia Maleszka is a Senior Operations Delivery Manager at Alight Solutions in Kraków, Poland, with over 15 years of experience in managing contact centers and customer service operations.
Title
Kasia Maleszka holds the position of Senior Operations Delivery Manager at Alight Solutions, operating from Kraków, Lesser Poland Voivodeship, Poland.
Career at Alight Solutions
Since 2017, Kasia Maleszka has been contributing to Alight Solutions as a Senior Operations Delivery Manager in Kraków, Lesser Poland Voivodeship, Poland. In this capacity, she oversees a variety of responsibilities, ensuring the seamless operation and delivery of services.
Previous Roles at Aon
Before joining Alight Solutions, Kasia Maleszka worked at Aon. She served as Operations Delivery Manager from 2015 to 2017 and as Customer Service Team Manager from 2013 to 2015. Both roles were based in Kraków, Lesser Poland Voivodeship, Poland.
Experience at ITI Neovision
Kasia Maleszka has held various managerial roles at ITI Neovision. Starting as a Contact Centre Agent in 2006, she quickly advanced to roles such as Contact Centre Team Leader, Section Manager, Deputy Manager, and eventually Contact Centre Manager. Her tenure at ITI Neovision from 2006 to 2012 showcases her ability to rise through the ranks and manage contact centre operations.
Educational Background
Kasia Maleszka has a strong educational foundation. She earned a Master's degree from Lund University in 2004 and subsequently completed another Master's degree at Jagiellonian University, studying there from 2000 to 2005. This academic background has provided her with a diverse skill set that she applies in her professional roles.
Transition from Media to Operations
Kasia Maleszka transitioned from a media role as a show host at Radio Bez Kitu, where she worked from 2005 to 2012, to a career in operations and customer service management. Her extensive experience in managing contact centers and customer service operations spans over 15 years, demonstrating her versatility and adaptability.