Katarzyna Dubiel
About Katarzyna Dubiel
Katarzyna Dubiel is the Operations and Service Delivery Manager at Alight Solutions in Lincolnshire, Illinois, where she leads a team and promotes key initiatives. She has previous experience at Aon and Alior Bank S.a., and holds a Master's degree in Tourism from Akademia Wychowania Fizycznego Im. Bronisława Czecha W Krakowie.
Operations And Service Delivery Manager at Alight Solutions
Katarzyna Dubiel currently holds the position of Operations and Service Delivery Manager at Alight Solutions, located in Lincolnshire, Illinois, United States. In this role, she provides leadership and oversees the performance and development of her team. She has been involved in promoting key initiatives that include process improvements, quality control, and innovations. Since June 2017, she has been leading a team of over 15 colleagues, demonstrating her capability in managing large and diverse teams.
Previous Roles at Aon
Before joining Alight Solutions, Katarzyna Dubiel worked at Aon as a Team Manager in Core Human Resources from 2015 to 2017. Located in London, Greater London, United Kingdom, she was responsible for managing the team and ensuring the smooth execution of HR processes. Her role involved team oversight and operational efficiency, which speaks to her capability in managing and leading within the HR domain.
Career at Alior Bank S.a.
Katarzyna Dubiel has a rich history with Alior Bank S.a. in Warsaw, Mazowieckie, Poland. She began as a Customer Service Consultant in early 2012, advancing quickly through various roles. She became a Consumer Service Specialist and an Expert in Alior Sync and T-mobile Banking Services. From 2013 to 2015, she worked as a Team Leader for these services, guiding her team through key projects and client interactions.
Educational Background in Tourism
Katarzyna Dubiel's academic background is centered around tourism. She earned a Master's degree from Akademia Wychowania Fizycznego Im. Bronisława Czecha W Krakowie, studying there from 2009 to 2011. Prior to that, she completed her Bachelor's degree in Tourism at the State School of Technology and Economics in Jarosław, studying from 2005 to 2009. This educational foundation has equipped her with strong analytical and organizational skills.
Leadership and Process Improvement Initiatives
In her current role at Alight Solutions, Katarzyna Dubiel has been instrumental in co-creating a global process for the EMEA account. Her work includes managing an Escalation Team, handling complex issues that require immediate and effective solutions. She continuously spearheads initiatives focused on process improvements, quality enhancement, and innovation, demonstrating her commitment to operational excellence.