Katherine Watt
About Katherine Watt
Katherine Watt is a Customer Care Best Practices and Domain Support Project Manager at Alight Solutions and a CS Benefits Project Manager at AonHewitt, with extensive experience in Health and Welfare compliance and process improvements.
Current Roles at Alight Solutions and Aon Hewitt
Katherine Watt currently holds the position of Customer Care Best Practices and Domain Support Project Manager at Alight Solutions in Lincolnshire. She is also the Customer Service Benefits Project Manager at Aon Hewitt, working virtually, while simultaneously serving as the Customer Service Team Manager at Aon Hewitt in Lincolnshire, IL. Her role spans across multiple responsibilities in customer care and benefits management, addressing process improvements and ensuring service quality.
Previous Experience at Aon Hewitt
Katherine worked at Aon Hewitt as a Senior Benefits Specialist from 2005 to 2012 for a tenure of seven years. In her capacity, she specialized in customer service and benefits management, gaining comprehensive expertise in the Health and Welfare domain. Her work contributed significantly to the firm's benefits services, focusing on compliance and employee welfare.
Experience at Rafters Restaurant
Before her career in benefits management, Katherine Watt served as a Floor Manager and Banquet Manager/Coordinator at Rafters Restaurant in Lena, IL, from 2002 to 2005. In this role, she gained valuable experience in team management and customer service within the hospitality industry. Her responsibilities included coordinating events and ensuring quality service delivery.
Education Background
Katherine Watt pursued her studies at Highland College from 1999 to 2000 for one year. This academic foundation has supported her in developing the skills and knowledge required for her professional roles in customer service, benefits management, and project management.
Expertise in Health and Welfare Domain
In her current and past roles, Katherine has developed a well-rounded knowledge in the Health and Welfare domain. Her expertise includes creating and maintaining training materials for Annual Enrollment processes and focusing on process improvements. She ensures compliance with relevant legislation related to Health and Welfare, enhancing the overall efficiency and effectiveness of enrollment processes.