Kathleen Reynolds
About Kathleen Reynolds
Kathleen Reynolds is a Customer Care Client Manager at Alight Solutions and a Certified Laughter Yoga Leader in The Woodlands, TX, with over a decade of experience in customer service and client management roles.
Current Role at Alight Solutions
Kathleen Reynolds is currently working as a Customer Care Client Manager at Alight Solutions in The Woodlands, TX. She transitioned to this role from Aon Hewitt when Alight Solutions was established in 2017. Her responsibilities include client management and customer care within the corporate office environment of The Woodlands.
Certified Laughter Yoga Leader
In addition to her role at Alight Solutions, Kathleen also works as a Certified Laughter Yoga Leader in The Woodlands, TX. This position highlights her interest in well-being and mental health, using laughter and yoga techniques to promote positive mental and physical health.
Background in Aon
Kathleen Reynolds has extensive experience at Aon in various roles. She served as a Customer Service Client Manager from 2016 to 2017 and as a Customer Service Team Manager from 2015 to 2016. Prior to this, she worked as a Client Specialist for 11 months and as a Senior Customer Service Representative (On Floor Supervisor) from 2011 to 2014, gaining significant expertise in client and customer service management.
Educational Background
Kathleen has a diverse educational background. She studied Communications and Media at Texas A&M University, achieving INTS, from 2008 to 2010. Additionally, she attended the University of Texas at Tyler, studying International Studies and Communications, and achieved a Bachelor of Arts (B.A.) from 2006 to 2007. Her education has provided a solid foundation for her roles in communication and client management.
Early Career and Experience
Kathleen began her career with roles that focused on customer service and leadership. She worked as a Student Operator at Texas A&M University from 2008 to 2011 and as a Teen Counselor at Flat Rock River YMCA in 2007. These roles provided her with early experience in leadership and mentoring, forming a basis for her future career in client management.