Kathy Petesch
About Kathy Petesch
Kathy Petesch is a Senior Customer Service Supervisor at Alight Solutions in Lincolnshire, IL, known for her strong planning, analytical, organizational, and project-people management skills.
Current Position at Alight Solutions
Kathy Petesch is currently employed at Alight Solutions as a Senior Customer Service Supervisor. She has been with the company since June 2017. Based in Lincolnshire, IL, she is involved in overseeing customer service operations, ensuring that they meet organizational standards and customer needs.
Previous Experience at Aon Hewitt
Before joining Alight Solutions, Kathy spent seven years at Aon Hewitt in Lincolnshire, IL. She initially worked as a Customer Service Representative from 1999 to 2002 and then transitioned to the role of Quality Assurance Specialist from 2002 to 2006. In these roles, she gained valuable experience in customer service and quality assurance processes.
Skills and Competencies
Kathy Petesch is highly skilled in planning, analytical thinking, and organizational management. She effectively handles project-people management tasks and is known for her resourcefulness and innovation in meeting challenges. She has a proven ability to maximize productivity while minimizing costs, and she excels at working under pressure to meet critical deadlines.
Professional Expertise
Kathy's professional expertise includes customer service supervision, quality assurance, and process improvement. Her work involves implementing strategies to streamline operations and improve service delivery. Throughout her career, she has demonstrated a commitment to enhancing customer satisfaction and operational efficiency.