Katia Vega Figueroa
About Katia Vega Figueroa
Katia Vega Figueroa is a Customer Care Representative at Alight Solutions in San Juan, Puerto Rico, with a background in insurance, quality assurance, and customer service.
Current Role at Alight Solutions
Katia Vega Figueroa is currently employed as a Customer Care Representative at Alight Solutions in San Juan, Puerto Rico. In her role, she specializes in handling Medicare-related inquiries and issues, providing valuable support for health benefits administration and medical spending accounts. Additionally, Katia is responsible for training and developing new hire candidates, ensuring they are well-prepared for their roles. Her responsibilities also extend to supporting claims processing, demonstrating her diverse skill set within the customer care domain.
Previous Experience as Licensed Insurance Agent
From 2017 to 2019, Katia Vega Figueroa worked as a Licensed Insurance Agent at BVIPR, Inc. in San Juan, Puerto Rico. During her two-year tenure, she gained significant experience in the insurance industry, contributing to her expertise in customer care and health benefits administration.
Role as Quality Assurance Analyst
Before her position at BVIPR, Inc., Katia Vega Figueroa served as a Quality Assurance Analyst at Conduent in Guaynabo, Puerto Rico, from 2014 to 2017. In this capacity, she was responsible for ensuring the quality and accuracy of processes, which further honed her analytical skills and attention to detail.
Early Career at Caribbean Cinemas
Katia Vega Figueroa's early career includes six years of experience in customer service at Caribbean Cinemas in Guaynabo, Puerto Rico. From 2008 to 2014, she worked diligently in this role, developing strong customer service skills that laid the foundation for her future career in customer care and insurance.
Education and Academic Achievements
Katia Vega Figueroa pursued higher education at Universidad Metropolitana, studying Pharmacy from 2015 to 2016. She also completed Pre-Nursing Studies, earning an Associate's degree. Her academic background has provided her with a strong foundation in healthcare, contributing to her proficiency as a subject matter expert in health benefits administration.