Katie Moore
About Katie Moore
Katie Moore is a Retirement Case Manager at Alight Solutions in Lincolnshire, Illinois, with extensive experience in customer service and a diverse educational background.
Current Position at Alight Solutions
Katie Moore currently works as a Retirement Case Manager at Alight Solutions in Lincolnshire, Illinois. She has been with the company since 2017, initially joining as a Senior Customer Service Representative. Her role involves managing retirement cases, leveraging her extensive experience in customer service within the retirement and benefits sector.
Previous Roles in Customer Service
Katie Moore has a rich history of customer service roles. Before becoming a Retirement Case Manager, she served as a Senior Customer Service Representative at Alight Solutions from 2017 to 2019. Prior to that, she held the same position at Aon from 2011 to 2017 and worked as a Customer Service Representative at Hewitt Associates from 2006 to 2011. These roles were all based in Lincolnshire, Illinois.
Experience in the US Navy
Prior to her career in customer service, Katie Moore served in the United States Navy from 2001 to 2005 as an Aviation Electronics Technician in Virginia Beach, VA. This role provided her with valuable technical and operational skills that have been beneficial in her civilian career.
Educational Background
Katie Moore has a diverse educational background. She earned a Bachelor of Arts in Film and Video from Columbia College Chicago, completing her studies from 1997 to 2001. Additionally, she obtained an Associate of Arts and Sciences (AAS) in Legal Assistant/Paralegal from the College of Lake County, where she studied from 2008 to 2015. Her varied academic pursuits reflect a broad range of interests and competencies.
Work at FedEx Kinkos
In addition to her roles in customer service and the military, Katie Moore worked as a Senior Retail Consultant at FedEx Kinkos for five months from 2005 to 2006. This position broadened her experience in retail and customer interaction, contributing to her comprehensive skill set.