Katie Robinson
About Katie Robinson
Katie Robinson is a Customer Support Benefit Specialist at Alight Solutions in Orlando, FL, with over a decade of experience in customer service and administrative roles across various industries.
Current Role at Alight Solutions
Katie Robinson currently serves as a Customer Support Benefit Specialist at Alight Solutions in Orlando, FL. She has been with the company since November 2019, bringing over four years of experience to her role. In this position, she handles customer support with a focus on benefits administration, leveraging her extensive background in customer service to assist clients effectively.
Previous Experience in Customer Service
Katie has accumulated over a decade of experience in customer service roles across various industries. Before joining Alight Solutions, she worked at Drake Lawn & Pest Control as an Administrative Assistant for three months in 2019. From 2017 to 2019, she served as a Customer Service Claims Specialist at JNR Adjustment in Maitland, FL. Additionally, she was an Inbound Customer Service Representative at Brighthouse / Spectrum for nine months from 2016 to 2017.
Early Career and Transition
Katie Robinson began her career in the hospitality industry, serving as an Assistant General Manager at Extended Stay America in Altamonte Springs from 2010 to 2013. She transitioned into customer service and administrative roles in 2013, starting with Randstad / Aon Hewitt as a Customer Care Representative in the Orlando, FL area, a position she held for three years.
Educational Background
Katie studied at Valencia College, where she pursued an AS to BS pathway in Business Administration with a focus on Human Resources Management. She earned her Associate of Science (AS) degree from 2017 to 2019. This academic background laid a foundation for her roles in customer service and administrative support.
Diverse Industry Experience
Throughout her career, Katie Robinson has worked in both small businesses and large corporations. Her roles have spanned industries such as pest control, insurance claims, telecommunications, and benefits administration. She has handled both inbound and outbound customer service environments, providing a comprehensive range of support services.