Keith W.
About Keith W.
Keith W. is the Global Service Transition Lead at Alight Solutions, with extensive experience in managing client transitions and a strong background in communication and workforce management.
Company
Keith W. is presently employed at Alight Solutions in the role of Global Service Transition Lead. Alight Solutions is a well-regarded provider of integrated human capital and business solutions. At Alight Solutions, he plays a critical role in managing and overseeing client transitions across various service delivery centers, ensuring that client requirements are met within defined parameters.
Title
Keith W. holds the title of Global Service Transition Lead. In this capacity, he is responsible for overseeing the smooth transition of clients' services. His duties include ensuring that transitions happen within the agreed scope, quality standards, timeframes, and budgets. He has been in this significant role since August 2013.
Previous Roles at NGA Human Resources
Keith W. spent several years at NGA Human Resources in various capacities. He served as the Acting Site Leader in St. John’s, Newfoundland, Canada, for three months from 2011 to 2012. Prior to this, he was a Resource Manager from 2010 to 2013, and a Manager of Operations from 2005 to 2010, both in St. John’s. His career at NGA Human Resources began as a Team Leader, a role he held from 2000 to 2005. These positions enabled him to develop a thorough understanding of resource management and operational oversight.
Work Experience at Irving Oil
Before his tenure at NGA Human Resources, Keith W. was employed at Irving Oil as a Store Manager, Trainer, and Store Realignment Specialist from 1996 to 2000. This role was based in St. John’s, Newfoundland, Canada, and involved overseeing store management, training staff, and handling store realignment projects.
Education and Expertise
Keith W. has a robust educational background in business. He studied Business Administration at Memorial University of Newfoundland from 1984 to 1987. He furthered his education at CompuCollege School of Business, where he earned a Business Diploma in Business Administration between 1990 and 1992. He also studied at the College of the North Atlantic. Through his education and extensive professional experience, he has developed considerable expertise in managing client transition activities, Service-Level Agreements (SLA), and Workforce Management.
Client Transition Management Experience
With over a decade of experience, Keith W. specializes in managing client transition activities across local, regional, and global service delivery centers. He excels in ensuring that client transitions to new services are executed within the specified scope, quality, timeframes, and budget constraints. His expertise extends to effective communication with internal and external stakeholders throughout the transition process.