Kevin Krol
About Kevin Krol
Kevin Krol is the Director of IT Business Process Management at Alight Solutions and has extensive experience in problem management and continuous improvement at Aon.
Current Title and Role
Kevin Krol holds the position of Director, IT Business Process Management at Alight Solutions. He started this role in March 2019. In this capacity, he oversees the formulation, implementation, and optimization of business processes within the IT department. His role involves ensuring efficient and effective IT operations by aligning technology strategies with business objectives.
Professional Experience at Aon
Kevin Krol has a comprehensive background with Aon, where he has held multiple roles. His responsibilities included Problem Management Technical & Continuous Improvement, with a focus on identifying and mitigating recurring issues to streamline operations. Additionally, he held a managerial position which further involved overseeing teams and enhancing business processes. His work with Aon was carried out in Lincolnshire, IL.
Career at Hewitt Associates
Prior to his tenure at Aon, Kevin Krol was involved with Major Incident Management at Hewitt Associates. This role likely included managing significant incidents that could impact the business operations, ensuring efficient resolution, and minimizing downtime. His experience here added to his understanding of incident management and problem resolution within IT frameworks.