Kevin Lawrence
About Kevin Lawrence
Kevin Lawrence is an Implementation Requirements Analyst at Alight Solutions in Lincolnshire, Illinois, with a background in customer service and a Bachelor of Science in Meteorology from Northern Illinois University.
Current Position at Alight Solutions
Kevin Lawrence currently works as an Implementation Requirements Analyst at Alight Solutions in Lincolnshire, Illinois. In this role, he is responsible for gathering, analyzing, and documenting the requirements necessary for implementing various solutions for clients. His work involves liaising with different teams, ensuring that all specifications are accurately captured and met, and overseeing the implementation process to achieve successful project outcomes.
Previous Roles at Alight Solutions
Before his current role, Kevin Lawrence served in various capacities at Alight Solutions. From 2016 to 2018, he was a Client Specialist in Lincolnshire, IL, where he managed client relationships and ensured service quality. Prior to that, from 2012 to 2016, he worked as a Tier II - Senior Customer Service Associate, providing advanced support and resolving complex client issues. These roles helped him build a strong foundation in customer service and client management.
Early Career Experience
Kevin Lawrence's early career includes several customer service and support roles. At Everest Snow Management, Inc., he was a Customer Service Representative for four months in Burr Ridge, IL. He also worked at IKON Office Solutions as a Service Support Representative in Legal Document Services from 2009 to 2011 in Chicago, IL. Additionally, he served as an Inventory Control Specialist at Wal-Mart Stores, Inc. in Dekalb, IL from 2006 to 2008. These roles allowed him to develop his communication skills and understand the importance of the chain of command.
Educational Background
Kevin Lawrence graduated from Northern Illinois University in December 2007 with a Bachelor of Science in Meteorology. During his four years there, he also completed coursework in social sciences and interdisciplinary studies and earned a minor in Geography. Prior to his university education, he attended Mount Carmel High School from 1999 to 2003, where he received a High School Diploma in General Studies.
Skills and Competencies
Throughout his varied career, Kevin Lawrence has developed strong communication skills and a thorough understanding of the chain of command. His experience in multiple roles across different industries has equipped him with the ability to manage client relationships, analyze and document requirements, and provide exceptional customer service. His educational background in Meteorology and Geography further adds to his diverse skill set.