Kevin Robinson
About Kevin Robinson
Kevin Robinson is the Director, Client Delivery Executive at Alight Solutions in Charlotte, North Carolina, with a background in operations leadership and customer experience management.
Company
Kevin Robinson currently holds the position of Director, Client Delivery Executive at Alight Solutions. He operates out of Charlotte, North Carolina, United States. Alight Solutions is known for its focus on benefits solutions, payroll, Workday solutions, and customer experience.
Title
Kevin Robinson serves as the Director, Client Delivery Executive at Alight Solutions. In this role, he is responsible for managing contractual compliance across all services and overseeing client business review meetings to address variances against operational metrics, policies, procedures, and process improvements.
Education and Expertise
Kevin Robinson studied at North Carolina Agricultural and Technical State University, where he achieved a degree in Business Administration. He holds an active T2 - Security Trust Clearance since 2020. Robinson is certified in Six Sigma Greenbelt and by the Customer Operations Performance Center, INC. (COPC) for Customer Service Provider standards. He specializes in developing and executing Lean/Six Sigma Green Belt process improvement plans and has substantial expertise in contact center start-up and outsourcing.
Background
Kevin Robinson has a comprehensive background in operations and customer service across various industries. He previously worked at Maximus as Operations Leader from 2019 to 2020, Newport Group as Director, Participant Services from 2016 to 2019, and American Credit Acceptance as Director of Customer Experience from 2014 to 2016. Robinson's earlier positions include roles at Asurion, Ford Motor Credit Company, and American Express.
Achievements
Kevin Robinson has led numerous initiatives focusing on process improvements and operational excellence. His experience includes managing operation budgets, ensuring strategic long-term planning, and driving goal attainment in benefits solutions and customer experience. His certifications and expertise in Six Sigma and COPC standards underline his commitment to operational efficiency and customer service excellence.