Kim (Looft) Puntel
About Kim (Looft) Puntel
Kim (Looft) Puntel is a Customer Service Domain Manager at Alight Solutions in Eagle, CO, with extensive experience in customer service management across multiple industries.
Title: Customer Service Domain Manager
Kim Puntel currently holds the position of Customer Service Domain Manager at Alight Solutions. With her role based in Eagle, CO, she takes on the responsibility of overseeing customer service operations. Her current position at Alight Solutions follows an extensive history of working in customer service management, showcasing her expertise in the domain.
Company: Alight Solutions
Kim Puntel has been a part of Alight Solutions since June 2017, where she serves as a Customer Service Domain Manager. Alight Solutions, a leading provider of benefits administration and cloud-based HR services, benefits from her wealth of experience in customer service management. Her commitment and expertise significantly contribute to the efficiency and effectiveness of the company's customer service operations.
Work Experience at Aon Hewitt
Kim Puntel worked at Aon Hewitt for a total of 14 years in various capacities. She started as a Customer Service Domain Consultant from 2003 to 2007 before advancing to the role of Customer Service Domain Manager. Her tenure at Aon Hewitt showcased her capacity for growth and adaptation within the customer service sector. The experience she garnered there has been instrumental in shaping her career path in customer service management.
Education and Expertise: Purdue University
Kim Puntel earned a Bachelor of Science (BS) degree in Hotel, Motel, and Restaurant Management from Purdue University, where she studied from 1987 to 1991. Her academic background provided her with a solid foundation in hospitality management, which she later transitioned into corporate customer service roles. Her broad-based education has been vital in her managing and enhancing customer service operations across different industries.
Background in Hospitality Management
Kim Puntel's career commenced in the hospitality industry. She worked in various front office positions at Marriott Hotels from 1992 to 1996 and later managed a Starbucks Coffee Company store from 1996 to 1997. These roles in the hospitality and retail sectors honed her customer service skills and exposed her to the challenges and opportunities in customer-facing roles. Her early career experiences were fundamental in her transition to a corporate customer service manager, reflecting her versatility and adaptability.