Kirti Chavda
About Kirti Chavda
Kirti Chavda is a Senior Customer Service Representative at Alight Solutions in Toronto, Ontario, Canada, with a background in business analysis and human resources.
Current Role at Alight Solutions
Kirti Chavda holds the title of Senior Customer Service Representative at Alight Solutions in Toronto, Ontario, Canada. In this capacity, Kirti assists employees with various inquiries including those related to payroll, government benefits, workforce administration, and pension. Kirti utilizes specialized skills and expertise developed over years to provide effective and efficient service to clients.
Previous Experience at AND Agency
Prior to the current role, Kirti Chavda worked at AND Agency as a Customer Service Representative from 2017 to 2018 in the Toronto, Canada Area. During this period of seven months, Kirti was involved in addressing customer issues, managing service inquiries, and ensuring customer satisfaction through effective communication and problem-solving.
Business Analyst Role at Tata Consultancy Services
Kirti Chavda served as a Business Analyst at Tata Consultancy Services from 2013 to 2017, accumulating four years of experience. This role involved analyzing business processes, improving information technology systems, and contributing to various projects aimed at enhancing service delivery. The experience at TCS helped Kirti gain valuable insights and skills in the IT and services industry.
Human Resources Assistant at I-Serve Systems Pvt. Ltd.
From 2012 to 2013, Kirti Chavda worked as a Human Resources Assistant at I-Serve Systems Pvt. Ltd. in Gandhinagar, Gujarat, India. In this role, Kirti was responsible for various HR functions, including personnel administration and employee support. This position laid the foundation for skills in human resources management and employee relations.
Academic Background and MBA
Kirti Chavda pursued a Master of Business Administration (MBA) degree in Human Resources Management/Personnel Administration from Gujarat Technological University in Ahmedabad. Completing the program from 2010 to 2012, this academic background provided Kirti with the theoretical knowledge and practical skills necessary for a successful career in human resources and customer service.
Skills and Expertise
Kirti Chavda possesses a strong set of skills including analytical skills, communication, decision-making, teamwork, and project management. Kirti is also proficient in using Workday for workforce administration tasks. These skills are complemented by a demonstrated history of working in the information technology and services industry, contributing to an effective and well-rounded professional profile.