Kris Mikaelian
About Kris Mikaelian
Kris Mikaelian is the Operations Service Manager at Alight Solutions in The Woodlands, TX, with over 20 years of experience in operations, payroll, and customer service.
Title
Kris Mikaelian currently serves as the Operations Service Manager at Alight Solutions in The Woodlands, TX.
Professional Experience
Kris Mikaelian has been with Alight Solutions in The Woodlands, TX for over a decade, holding multiple positions. From 2009 to 2014, Kris worked as a Customer Service Representative handling multiple clients. Following that, from 2013 to 2015, Kris served as Team Manager – Absence Management. From 2015 to 2018, Kris was a Payroll Delivery Analyst. Currently, Kris is an Operations Service Manager.
Education and Expertise
Kris Mikaelian studied at Ferris State University, obtaining a Bachelor of Science in Business Administration and an Associates in Applied Science in Dental Technology. Kris has developed expertise in operations, payroll, leave of absence, customer service, client relationship building, HR support, and team training over a career spanning more than 20 years.
Team Management and Responsibilities
In the role of Operations Service Manager, Kris oversees a team of 9 analysts who are subject matter experts in various areas such as interfaces, savings and retirement benefits, payroll, customer service, and testing of payroll systems for regulatory updates. Kris's responsibilities include Business Continuity Planning and recovery efforts, change management, and capacity creation. Additionally, Kris ensures that process documentation is current and accurate to meet Service Level Agreements and incentives.
Partnerships and Achievements
Kris Mikaelian has developed a strong partnership with the India processing team at Alight Solutions to ensure the accuracy and timeliness of payroll, meeting all Service Level Agreements. This collaboration has been instrumental in delivering successful outcomes in various operational initiatives.