Kristen Johnson
About Kristen Johnson
Kristen Johnson is a Healthcare Customer Advocate at Alight Solutions in Lincolnshire, IL, with extensive experience in customer service and healthcare coordination.
Current Role at Alight Solutions
Kristen Johnson is serving as a Healthcare Customer Advocate at Alight Solutions in Lincolnshire, IL. She has been with the company for over six years since June 2017. In her role, Kristen coordinates with insurance carriers and providers to resolve claim issues related to medical, dental, vision, Medicare, and spending accounts. She also educates customers on available benefits and assists them in understanding their benefit options during annual enrollment, ensuring they receive the best possible care and benefits.
Previous Experience at Aon Hewitt
Before joining Alight Solutions, Kristen Johnson worked at Aon Hewitt as an Intake Coordinator from 2015 to 2017 in Lincolnshire, IL. During her tenure, she managed initial client interactions and was responsible for data entry, building a foundation for her current role in healthcare customer advocacy.
Background in Customer Service and Admissions
Kristen Johnson has an extensive background in customer service and admissions. She worked at RecPlex as a Guest Service Representative for 10 months from 2014 to 2015 in Pleasant Prairie, WI. Prior to that, she held roles at EDMC and the University of Phoenix as a Pre Admissions Representative, helping guide prospective students through the admissions process. She also gained valuable experience in customer service while working at Lowe's Companies, Inc. in Phoenix, AZ, from 2005 to 2007.
Educational Background
Kristen Johnson has a solid educational foundation in business administration and management. She studied at Argosy University Phoenix, where she achieved a degree in Business Administration and Management, General, from 2014 to 2016. Prior to that, she attended the University of Phoenix, earning another degree in the same field from 2011 to 2012. She completed her high school education at Alhambra High School, from 2001 to 2004.