Kristen Mc Clung
About Kristen Mc Clung
Kristen Mc Clung is a Senior Manager at Alight Solutions, specializing in Customer Care Best Practices and Domain Support, with over 20 years of experience in customer service management.
Title and Current Positions
Kristen Mc Clung serves as the Senior Manager - Customer Care Best Practices and Domain Support at Alight Solutions. In this role, she focuses on the development and implementation of customer care best practices and oversees domain support for customer service teams. She also holds a position as a Customer Service Foundational Domain Manager at Aon Hewitt. Her responsibilities include enhancing customer service processes and ensuring the effective management of customer support domains.
Professional Experience
Kristen Mc Clung has extensive professional experience in the customer service sector. She has been a significant part of Alight Solutions since its inception, transitioning from her role at Aon Hewitt when the new company was formed. Mc Clung has over 20 years of experience in customer service management. She worked at Aon Hewitt from 2000 to 2011 as a Customer Service Client Manager, a role in which she contributed significantly to the enhancement of client service operations.
Role at Alight Solutions
In her current role at Alight Solutions, Kristen Mc Clung plays a pivotal part in shaping and refining customer care best practices. Her duties include managing domain support and ensuring that customer service teams are well-equipped to handle client inquiries and issues efficiently. Mc Clung's contributions have been crucial in the integration of customer service processes, especially during the company's transition from Aon Hewitt to Alight Solutions.
Education and Qualifications
Kristen Mc Clung holds a degree from Sam Houston State University, where she studied from 1991 to 1996. Her education has provided her with a solid foundation, allowing her to excel in various roles within the customer service management field. Her academic background, combined with over two decades of practical experience, makes her highly knowledgeable in developing and implementing customer care strategies.