Kristin Bacon, Bshr
About Kristin Bacon, Bshr
Kristin Bacon is a Customer Service Client Specialist at Alight Solutions in Charlotte, North Carolina, with a background in Human Resources Management and Medical Office Management.
Title
Kristin Bacon holds the title of Customer Service Client Specialist at Alight Solutions. Based in Charlotte, North Carolina, she plays a key role in supporting clients by providing assistance and ensuring the smooth navigation of organizational benefits.
Education and Expertise
Kristin Bacon's educational background is diverse and specialized. She earned a Bachelor's degree in Human Resources Management from ECPI University in 2021. Prior to this, she completed a comprehensive four-year program in Medical Office Management/Administration at Rowan-Cabarrus Community College. Additionally, she holds a certificate in Massage Therapy/Therapeutic Massage from Southeastern Institute-Charlotte.
Professional Background
Kristin Bacon has over two years of experience in the human resources industry. In her role at Alight Solutions, she focuses on customer support, conducting research and analysis to understand consumer needs. She produces progress reports and executes follow-up calls to enhance the quality of service.
Client Support and Training
In her current role, Kristin Bacon is instrumental in training new and existing colleagues on various skills necessary for effective customer inquiry management. She also implements and devises new strategies to overcome service obstacles, ensuring efficient and effective customer support.