Laura Waldron Ray, MBA, Phr, Shrm Cp
About Laura Waldron Ray, MBA, Phr, Shrm Cp
Laura Waldron Ray is the Customer Care Domain Manager at Alight Solutions in Charlotte, North Carolina, with extensive experience in HR and customer service management.
Current Position at Alight Solutions
Laura Waldron Ray currently holds the position of Customer Care Domain Manager at Alight Solutions in the Charlotte, North Carolina area. In this role, she manages customer service requirements and oversees the setup of service centers. This includes responsibilities in technology, call center operations, staffing, training, and project management. She consults directly with clients to align services with their specific requirements and works with integrated teams to ensure seamless service delivery.
Work Experience at Aon Hewitt
Laura Waldron Ray worked at Aon Hewitt in various roles between 2006 and 2013. She served as HR BPO Client Manager from 2006 to 2013 in Charlotte, North Carolina, managing multiple client accounts and ensuring the delivery of HR outsourcing services. Prior to that, she was a Leave of Absence Shared Service Project Manager for eight months in 2006, overseeing project implementations related to employee leaves of absence.
Educational Background
Laura Waldron Ray has an extensive educational background. She attained her MBA in Human Resource Management from the University of Phoenix, studying from 2003 to 2006. She also holds a BA in Psychology & Sociology from Concord University, completed between 1999 and 2003. Additionally, she completed a College/University Preparatory and Advanced High School/Secondary Diploma Program at Mt. View High School from 1996 to 1999.
Certifications and HRIT Expertise
Laura Waldron Ray has been PHR certified since 2008. She has significant experience working with HRIT platforms such as Workday, PeopleSoft, Taleo, Cornerstone On-Demand, and SuccessFactors. Her expertise includes designing and developing business processes collaboratively with clients and internal team members. She also takes responsibility for implementations and complex change control projects on multiple HRIS platforms.
Previous Roles at Family Dollar Stores
Prior to her tenure at Aon Hewitt, Laura Waldron Ray worked at Family Dollar Stores as the HR Service Center Team Lead from 2003 to 2006. In this role, she led HR service initiatives and support efforts, developing strategies for service delivery and team management. Her responsibilities included leading support teams and ensuring efficient HR service operations.