Lauren Baxter
About Lauren Baxter
Lauren Baxter is a Platform Delivery Analyst at Alight Solutions, with a background in management and hospitality and a Bachelor's degree in Mathematics and Statistics from Georgia State University.
Title
Lauren Baxter holds the title of Platform Delivery Analyst at Alight Solutions. Her role involves managing client expectations through regular touch points and establishing trusted relationships across all client accounts.
Company
Lauren Baxter is currently employed at Alight Solutions. As a Platform Delivery Analyst, she provides technical and product knowledge expertise in post-sales activities, ensuring client satisfaction throughout the relationship life cycle.
Education and Background
Lauren Baxter studied Mathematics and Statistics at Georgia State University, where she earned a Bachelor of Science degree. Her academic tenure spanned from 2011 to 2017.
Previous Work Experience
Lauren Baxter has a diverse work background in the hospitality industry. She worked at Watchman's Seafood and Spirits as a Manager from 2018 to 2020 in Atlanta, Georgia. Her role at Kimball House as a Hostess lasted from 2016 to 2020 in Decatur, Georgia. She also managed Bread & Butterfly for a brief period in 2016 and served at CAKES & ALE RESTAURANT, INC. in various roles from 2012 to 2016 in Decatur, Georgia.
Client Services and Support
Lauren actively manages client expectations through weekly touch points and establishes trust across all client accounts. She is also responsible for handling customer inquiries and support requests promptly. Her expertise extends to communicating status updates directly to non-services clients, replacing the traditional client manager role.
Corporate Training Initiatives
Lauren Baxter has contributed to corporate training initiatives by focusing on onboarding and development. Her efforts help integrate new employees smoothly and support their growth within the organization.