Lauren Douthit
About Lauren Douthit
Lauren Douthit is a Health Client Manager II at Alight Solutions in Lincolnshire, Illinois, with over a decade of experience in client management and operations.
Current Role at Alight Solutions
Lauren Douthit is currently serving as Health Client Manager II at Alight Solutions in Lincolnshire, Illinois, United States. In this role, she is responsible for managing client health benefits, ensuring optimal service delivery, and maintaining strong client relationships. Her expertise in client services and benefits operations contributes significantly to her current responsibilities.
Previous Experience at Alight Solutions
Before her current role, Lauren worked as a Benefits Operations Manager at Alight Solutions from 2016 to 2017. During her tenure, she managed benefits operations, ensuring efficient processing and optimal client satisfaction. Her work in this role laid the foundation for her current position, highlighting her deep understanding of benefits management.
Professional Background at ADP
In 2016, Lauren worked at ADP as an Implementation Specialist III in Roseland, New Jersey, for ten months. In this capacity, she specialized in implementing complex client solutions and maintained high standards of service delivery. Her experience at ADP solidified her skills in implementation and client management.
Roles at Aon in London
Lauren held multiple roles at Aon in London, Greater London, United Kingdom. She served as a Delivery Specialist from 2015 to 2016 and as a CS Client Specialist from 2011 to 2014. These roles involved managing client expectations, ensuring delivery of high-quality services, and developing comprehensive client solutions. Her international experience in these positions underscored her flexibility and adaptability in diverse work environments.
Educational Background
Lauren studied at the University of North Carolina at Charlotte, where she earned a Bachelor of Science (BS) in Operations Management and Supervision from 2002 to 2006. Her academic background provided a strong foundation for her career in client services and benefits operations.
Expertise in Client Management and Operations
With over a decade of experience in client management and operations, Lauren Douthit has developed extensive expertise in benefits operations, implementation, and service delivery. Her career spans multiple roles at Aon and Alight Solutions, showcasing her proficiency and commitment to maintaining high standards in client services.