Lauren Goodrich
About Lauren Goodrich
Lauren Goodrich is a Client Specialist at Alight Solutions with over five years of experience in customer service and client relations.
Company
Lauren Goodrich is currently employed at Alight Solutions. She has been with the company for over five years, taking on various roles that include Customer Service Representative, Senior Customer Care Representative, and now Client Specialist. Her extensive experience at Alight Solutions underscores her strength in customer service and client relations.
Title
Lauren Goodrich holds the title of Client Specialist at Alight Solutions. In this role, she leverages her extensive background in customer service to maximize client satisfaction. Her responsibilities include maintaining high levels of communication and providing efficient solutions to client needs.
Education and Expertise
Lauren Goodrich graduated from Liberty University with a Bachelor's Degree in Elementary Education and Teaching. Her educational background has provided her with foundational skills that are directly applicable to client relations and customer service. She specializes in maximizing client satisfaction through excellent phone communication skills and effective interpersonal communication techniques.
Background in Customer Service
Lauren Goodrich has a robust background in customer service, having worked in various roles that emphasize direct client interaction and support. She started her career as a Site Director at Gurnee Park District, held a Spa Coordinator position at LIFETIME FITNESS, and then moved to Alight Solutions where she progressed through roles such as Customer Service Representative and Senior Customer Care Representative. Her career trajectory demonstrates her commitment to client relations and efficient service delivery.
Client Relations and Communication Skills
Lauren Goodrich possesses a comprehensive understanding of client needs and expectations, developed through years of experience in customer-facing roles. She is adept at providing responsive and efficient solutions to clients, ensuring high levels of satisfaction. Her expertise in phone communication and interpersonal techniques plays a significant role in her current position as Client Specialist at Alight Solutions.