Lauren Pinnix
About Lauren Pinnix
Lauren Pinnix is a Workday HCM Analyst at Alight Solutions with a background in customer service and human resources, and a Master's degree in Consumer Sciences.
Title
Lauren Pinnix is currently serving as a Workday HCM Analyst at Alight Solutions. She has extensive experience in the field, having transitioned from a role as a Global Human Resources Escalations Case Manager within the same company.
Education and Expertise
Lauren Pinnix holds a Master of Science in Consumer Sciences with a concentration in Family Financial Planning and Counseling from The University of Alabama, obtained between 2018 and 2020. She also earned a Bachelor of Business Administration in Finance from The University of North Carolina at Pembroke, completed from 2014 to 2017. Additionally, she holds an Associate of Arts from Central Piedmont Community College.
Background
Lauren Pinnix has a diverse professional background in customer service and human resources. She has worked in various roles including Executive Escalation Representative II and White Glove Customer Service Representative at Sprint, and Business Customer Service Specialist I at AT&T. Her career spans multiple industries, showcasing her adaptability and wide-ranging skill set.
Company Experience
Currently at Alight Solutions, Lauren Pinnix has a long tenure, having started in 2013. She initially served as a Global Human Resources Escalations Case Manager before transitioning to her current role as a Workday HCM Analyst. Her experience at Alight Solutions spans nearly a decade, reflecting her deep expertise in human resources and analytics.
Previous Roles at Sprint
Before joining Alight Solutions, Lauren Pinnix gained significant experience at Sprint. She served in several roles including Early Device Specialist, Executive Escalation Representative II, and White Glove Customer Service Representative. These positions involved handling high-priority customer service issues and executive escalations, showcasing her capability in managing complex customer service tasks effectively.