Lia Roque
About Lia Roque
Lia Roque is a Senior Customer Care Representative at Alight Solutions in Toronto, Canada, with extensive experience in customer service and digital project management.
Title
Lia Roque is a CAN Sr CC Representative at Alight Solutions in Toronto, Canada Area.
Career at Alight Solutions
Lia Roque began her career at Alight Solutions as a Customer Service Representative I, working from 2018 to 2019 for 11 months in Toronto. She then advanced to the role of Customer Care Representative II in 2019, where she served for 7 months. Currently, she holds the position of CAN Sr CC Representative. Her responsibilities include handling complex calls and webchat shifts and providing support to less experienced representatives.
Previous Work Experience
Before joining Alight Solutions, Lia Roque worked in various roles. She served as a Customer Service Representative through Randstad at Alight Solutions from 2017 to 2018 for 6 months. Before this, she worked at The Home Depot as a Cashier II for 3 months in 2017, and as a Baseball Coach at TAC Sports-Toronto Athletic Camps Inc. from 2017 to 2018 for 1 year. Additionally, she held the position of Project Coordinator at Go3 Solutions Inc. in Manila, Philippines from 2014 to 2017 for 3 years.
Education and Certifications
Lia Roque has extensive educational qualifications in various fields. She holds a Master of Science in Human Movement Science from the University of the Philippines, where she also achieved a Bachelor's degree in Physical Education Teaching and Coaching from 2001 to 2003. Additionally, she holds a Certificate in Sports from the University of the Philippines (1997 to 1999) and a Certificate in Web Development from Inforserve Technologies Institute (2013 to 2014).
Skills and Proficiencies
Lia Roque possesses 3 years of experience in digital project management, with a focus on web design and web development. She is proficient in using various applications including Workday, CSPro, PeopleSoft, Taleo, Siebel, and RightNow (webchat application). In her current role, she leads team training sessions, prepares training materials, and assists less experienced representatives.
Pride Professional Network Involvement
Lia Roque serves as the Interim Lead for the Membership committee of the Pride Professional Network at Alight Solutions. In this capacity, she likely contributes to fostering an inclusive community within the organization through initiatives and engagements.