Lia Roque
About Lia Roque
Lia Roque is a CAN Sr CC Representative at Alight Solutions in Toronto, Canada, with extensive experience in customer care and sports coaching.
Company
Lia Roque is currently employed at Alight Solutions, a company specializing in human capital and business solutions. She serves as a CAN Sr CC Representative in the Toronto, Canada Area.
Title
Lia Roque holds the position of CAN Sr CC Representative at Alight Solutions. In this role, she manages difficult to complex calls and webchat shifts, ensuring that caller needs are identified and resolved.
Work Experience at Alight Solutions
Lia Roque began her journey at Alight Solutions as a Customer Service Representative I from 2018 to 2019. She then advanced to Customer Care Representative II, serving for 7 months in 2019. Currently, she is employed as a CAN Sr CC Representative in Toronto, Canada.
Previous Coaching Experience
Before joining Alight Solutions, Lia Roque accumulated substantial experience in sports coaching. She worked as a Baseball Coach at TAC Sports-Toronto Athletic Camps Inc. in 2017 and served as the HS Softball Coach at St. Paul College of Pasig from 2016 to 2017. Additionally, Roque was a Strength and Conditioning Coach at Malaya FC from 2015 to 2017 and served the Philippines National Team from 2006 to 2010 under Amateur Softball Association Philippines (ASA-PHIL).
Educational Background
Lia Roque has an extensive educational background from the University of the Philippines. She achieved a Master of Science in Human Movement Science, a Bachelor of Physical Education, and a Certificate in Sports.