Lilieth Whitley
About Lilieth Whitley
Lilieth Whitley is a Customer Care Representative II at Alight Solutions, specializing in healthcare claims and reimbursement in Winston-Salem, North Carolina. She has extensive experience in the healthcare services industry, particularly in billing, coding, and revenue cycle management.
Professional Experience at Alight Solutions
Lilieth Whitley currently holds the position of Customer Care Representative II, specializing in healthcare claims and reimbursement, at Alight Solutions in Winston-Salem, North Carolina, United States. She has been with Alight Solutions since October 2020. In this role, she utilizes her extensive knowledge of medical billing and coding to manage healthcare claims and ensure accurate reimbursement processes. Her background in medical terminology enhances her efficiency in addressing customer inquiries and resolving issues effectively.
Past Experience at EMS Management & Consultants, Inc.
Before joining Alight Solutions, Lilieth Whitley worked as a Revenue Cycle Specialist at EMS Management & Consultants, Inc. in Winston-Salem, NC for seven years, from 2013 to 2020. During her tenure, she gained comprehensive experience in managing the financial aspects of patient care, including billing and revenue cycle management. This role solidified her expertise in the healthcare services industry and provided her with a solid foundation in accounting within the healthcare sector.
Career at North Shore LIJ Health System
Lilieth Whitley served as a Medical Secretary at North Shore LIJ Health System from 1997 to 2012, spanning 15 years. In this capacity, she honed her administrative and organizational skills while supporting medical professionals and managing patient records. This experience significantly contributed to her proficiency in medical terminology and her ability to handle various clerical tasks efficiently.
Educational Background and Certifications
Lilieth Whitley pursued her education at several institutions to build her expertise in the healthcare field. She completed a Certificate in Medical Billing and Coding from US Career Institute between 2016 and 2017. Additionally, she attained an Associate's degree in Medical Office Assistance from Liberty University Online. Her foundational education was at ST. MARY HIGH in Jamaica, where she studied from 1973 to 1977.
Skills and Expertise in Healthcare Services
With extensive experience in the healthcare services industry, Lilieth Whitley specializes in billing, coding, and revenue cycle management. She is proficient in using Microsoft Excel and Microsoft Word for data entry and customer service tasks. Her strong knowledge of medical terminology is crucial for her current role at Alight Solutions, where she handles healthcare claims and reimbursement processes with precision and accuracy.