Lisa Thompson
About Lisa Thompson
Lisa Thompson is the Director of the Health and Wealth Outsourcing Contact Center at Alight Solutions in Lincolnshire, Illinois, with over 20 years of experience in managing contact centers across multiple countries.
Title
Lisa Thompson currently holds the role of Director - Health and Wealth Outsourcing Contact Center at Alight Solutions in Lincolnshire, Illinois, United States.
Previous Roles and Experience
Lisa Thompson has held multiple managerial and leadership roles throughout her career. She was Leader - Performance Improvement at Aon from 2014 to 2016 in London, Greater London, United Kingdom. She also served as Manager - Facilities Help Desk at Sodexo in France from 2012 to 2014. At Worldstrides, she was Manager - Contact Center from 2011 to 2012 in Charlottesville, Virginia. Additionally, she worked as Team Manager - Service Center at Aon from 2006 to 2011 in London, United Kingdom, and Team Manager - Call Center at Scana Corporation from 1999 to 2005 in Cayce, South Carolina.
Initial Career Roles
Early in her career, Lisa Thompson gained significant experience in various supervisory and training roles. She worked as Supervisor - Call Center at Online Resources in Australia from 1998 to 1999 and as Trainer - Call Center at Ameritech in Philadelphia, Pennsylvania, from 1993 to 1998. Before that, she was a Staffing Coordinator - Human Resources at Mass. Eye and Ear in Boston, Massachusetts, from 1991 to 1993.
Education and Expertise
Lisa Thompson completed her education at Fisk University, studying from 1986 to 1990. She has extensive experience in managing contact centers across multiple countries, including the United States, United Kingdom, France, and Australia. She also possesses a strong background in human resources, having worked in various HR roles such as Staffing Coordinator and Trainer.
Contact Center Management Experience
Lisa Thompson has accumulated over 20 years of experience in the contact center industry. Her career has progressed from roles like Supervisor and Trainer to higher managerial positions. She has demonstrated expertise in performance improvement and team management, particularly within service and call centers.