Lou Maura
About Lou Maura
Lou Maura is a Customer Care Client Specialist at Alight Solutions in the United States, with over 15 years of experience in customer service roles.
Title
Lou Maura is currently serving as a Customer Care Client Specialist at Alight Solutions in the United States. In this capacity, Lou oversees client care needs and specializes in enhancing consumer experience solutions related to health and wealth.
Current Company - Alight Solutions
Lou Maura has been with Alight Solutions for over 6 years, starting in March 2017. As a Customer Care Client Specialist, Lou focuses on health and wealth consumer experience solutions, leveraging extensive knowledge and skills to ensure client satisfaction.
Past Experience - Aon Hewitt
Lou Maura has a notable history with Aon Hewitt, having held two distinct roles. From 2015 to 2017, Lou served as a Customer Service Client Specialist in Orlando, Florida. Prior to that, Lou was a Customer Service Representative from 2010 to 2015, also in Orlando. Throughout these positions, Lou developed robust client service skills and industry knowledge.
Background in Customer Service
With over 15 years of experience in customer service roles, Lou Maura has a diverse professional background. Before joining Alight Solutions, Lou worked in various customer service positions including at Hewitt Associates and Spherion, accumulating extensive experience in client management and consumer interactions.
Early Career - Sears, Roebuck and Co.
Lou Maura began building a professional foundation at Sears, Roebuck and Co., where Lou worked as a Receiving Lead from 2004 to 2008 in Orlando, Florida. This role involved logistics management and instilled a strong organizational and operational mindset, which has been invaluable in subsequent customer service roles.