Lynn Albuquerque, Phr
About Lynn Albuquerque, Phr
Lynn Albuquerque is the Senior Operations Manager of Leaves Shared Services at Alight Solutions in Charlotte, North Carolina, overseeing a team of 40 associates and managing client implementations and escalations.
Title
Lynn Albuquerque is currently serving as the Senior Operations Manager of Leaves Shared Services at Alight Solutions. She holds this pivotal position in the Charlotte, North Carolina area.
Career at Alight Solutions
Lynn Albuquerque works at Alight Solutions where she serves as the Senior Operations Manager of Leaves Shared Services. In this role, she leads a team of 15 associates locally and oversees an additional 25 associates in India. Her responsibilities include implementing new clients, acting as the primary point of contact for client escalations, and managing system changes and policy updates to ensure smooth integration.
Previous Experience at Aon Hewitt
Before joining Alight Solutions, Lynn Albuquerque gained extensive experience at Aon Hewitt, where she served in various roles for 16 years. She started as a Client Manager from 2001 to 2013, then transitioned to an HR BPO Delivery Consultant from 2013 to 2015, and finally as the Operations Manager for Leaves of Absence Payroll from 2015 to 2017. Her tenure at Aon Hewitt provided her with a solid foundation in client management and operational leadership.
Education
Lynn Albuquerque earned a Bachelor of Science in Business Administration from Maryville University of Saint Louis, where she studied from 1986 to 1990. Her formal education has been instrumental in her career development, providing her with the knowledge and skills necessary for her various roles in operations and management.
Certifications
Lynn holds a Six Sigma Green Belt Certification, which certifies her in process improvement and quality management. This certification underscores her expertise in enhancing operational efficiency and implementing best practices within her teams.