Lynn Gustafson
About Lynn Gustafson
Lynn Gustafson is the Customer Care Client Leader at Alight Solutions in Lincolnshire, IL, with over 25 years of experience in customer service and client management.
Company
Lynn Gustafson currently works at Alight Solutions, serving as a Customer Care Client Leader. Alight Solutions, headquartered in Lincolnshire, IL, specializes in human capital solutions and was formed following the spin-off from Aon Hewitt in 2017. Lynn has played a pivotal role in transitioning customer care operations from Aon Hewitt to Alight Solutions since its inception.
Title
As a Customer Care Client Leader at Alight Solutions, Lynn Gustafson oversees customer service operations, focusing on enhancing client satisfaction. Previously, Lynn held the position of Customer Service Client Manager at Aon Hewitt and worked in customer service at Hewitt Associates Ltd from 1996 to 2005.
Education and Expertise
Lynn Gustafson holds a Bachelor's degree in Psychology from Roosevelt University, where she studied from 1992 to 1996. Her extensive educational background in psychology provides her with insights that are valuable in understanding and improving customer interactions. Lynn has over 25 years of experience in the field of customer service and client management.
Background
Lynn Gustafson has a career spanning over two decades in customer service. She spent nine years at Hewitt Associates Ltd in Lincolnshire, specializing in customer service. In 2017, she played a crucial role in transitioning customer care operations from Aon Hewitt to Alight Solutions, further establishing her expertise in client management and customer care.
Experience in Customer Service
With over 25 years of experience, Lynn Gustafson has specialized in developing and implementing customer care strategies. Her professional journey started at Hewitt Associates Ltd, continued through Aon Hewitt, and is now ongoing at Alight Solutions. Her experience has been instrumental in shaping her ability to enhance client satisfaction and manage customer care operations efficiently.