Lynn Shelby
About Lynn Shelby
Lynn Shelby is a Multi-Channel Service Support professional at Alight Solutions, specializing in Health & Wealth Solutions.
Current Position at Alight Solutions
Lynn Shelby holds the position of Multi-Channel Service Support, Health & Wealth Solutions at Alight Solutions. Located at 2 Sheppard Avenue East, Toronto, ON, M2N 7A4, Lynn Shelby is responsible for various aspects of multi-channel services. The role involves the management and operational support of telephony systems, including Siemens telephone systems, ACD, Genesys skill routing, Symon, and Verint/NICE call recording.
Current Role at Hewitt Associates
In addition to her role at Alight Solutions, Lynn Shelby is also working at Hewitt Associates as part of the Call Center Telephony team. This position requires a deep understanding of telecommunications technology and customer service operations.
Previous Role at AON Hewitt Associates
Lynn Shelby previously served as a Telecommunications Analyst at AON Hewitt Associates from 1997 to 2011. Her 14-year tenure included managing the implementation and support of Siemens telephone systems and other telecommunication technologies. This role solidified her expertise in handling complex telecommunications systems and customer service solutions.
Technical Expertise in Telecommunications
Lynn Shelby has extensive technical experience in telecommunications, including proficiency with Siemens telephone systems, voice mail systems, ACD, Genesys skill routing, and Verint/NICE call recording. Her technical skill set also includes managing large wireless accounts and providing operational support for Blackberry devices.
Customer Relationship and Service Management
Specializing in customer relationship management, Lynn Shelby is highly skilled in handling customer requests involving moves, adds, and changes. Her ability to maintain outstanding customer relationships is a key aspect of her professional profile, making her a valuable asset in roles that require direct customer service and support.