Maria (Lia) Roque
About Maria (Lia) Roque
Maria (Lia) Roque is a Human Resources Senior Customer Care Representative at Alight Solutions and a Youth Baseball Instructor for the Toronto Blue Jays in Toronto, Ontario, Canada.
Current Roles at Toronto Blue Jays and Alight Solutions
Maria (Lia) Roque currently holds dual roles in Toronto, Ontario, Canada. She serves as a Youth Baseball Instructor for the Toronto Blue Jays, wherein she involves herself in coaching youth aged 8-12. Concurrently, she works at Alight Solutions as a Human Resources Senior Customer Care Representative. Her extensive experience in sports coaching is complemented by her responsibilities in human resources.
Previous Positions in Customer Service and Coaching
Maria Roque accumulated diverse experience before her current roles. At Alight Solutions, she transitioned through various customer service positions including Customer Service Representative I and II, and eventually Senior Customer Care Representative. She also worked as a Baseball Coach for TAC Sports and as a Softball Coach at St. Paul College of Pasig in the Philippines. These positions bolstered her expertise in both customer service and sports coaching.
Educational Background in Sports Science
Maria Roque studied at the University of the Philippines, obtaining a Master of Science in Human Movement Science. She also achieved a Bachelor of Physical Education and a Certificate in Sports Studies. This academic background underpins her extensive coaching and teaching career, enabling her to specialize in athletic development and training coaches.
Coaching Philosophy and Experience
Maria Roque boasts 8 years of coaching and teaching experience in sports, with a philosophy that emphasizes strong fundamentals and a positive, respectful environment. Her roles include strength and conditioning coaching at Malaya FC and amateur softball associations, alongside various directorial and coaching positions at Softbelles Inc. Her philosophy aims to instill foundational skills while promoting a healthy and encouraging atmosphere for athletes.
Digital Project Management Experience
In addition to her coaching and human resources roles, Maria Roque has 3 years of experience in digital project management, focusing on web design and development. This multifaceted skill set highlights her ability to manage complex projects, complement her coaching work, and navigate the digital aspects of sports and human resources effectively.