Maria Teresa Ruano Santana
About Maria Teresa Ruano Santana
Maria Teresa Ruano Santana is an IT Client Service Owner at Alight Solutions in Granada, Spain, with over a decade of experience in customer-facing roles across Spain and Belgium.
Current Title and Role
Maria Teresa Ruano Santana currently holds the position of IT Client Service Owner at Alight Solutions, operating out of Granada, Andalucía, España. In this role, she manages IT-related client services, capitalizing on her extensive background in customer service and client relations. Her responsibilities likely include overseeing client interactions, ensuring service delivery meets client expectations, and troubleshooting IT issues as they arise.
Previous Roles at Alight Solutions
Before her current role, Maria worked at Alight Solutions as a Data Management Associate for France from 2020 to 2021, based in Granada, Andalucía, España. During this time, she was responsible for handling data management tasks, demonstrating her capability in managing and organizing large sets of data effectively. This position allowed her to build a robust foundation in data operations, essential for her subsequent role as an IT Client Service Owner.
Experience at SIXT
Maria's career at SIXT included roles as Branch Supervisor from 2018 to 2020 and as a Rental Sales Agent from 2017 to 2018, both in Barcelona Area, Spain. As a Branch Supervisor, she was responsible for overseeing branch operations, managing staff, and ensuring excellent customer service. Her role as a Rental Sales Agent involved direct customer interactions, sales, and rental agreements, equipping her with valuable skills in sales and customer relations.
Roles at NH Hotel Group
Maria has extensive experience with NH Hotel Group, holding various front desk positions. She worked as a Front Desk Receptionist at NH Collection Constanza from 2016 to 2017 in Barcelona and at NH Brussels City Centre from 2013 to 2016. Additionally, she served in a similar capacity at NH Hotel Group in Brussels for five months in 2012-2013. These roles involved welcoming guests, managing reservations, and addressing guest inquiries, providing her with a strong foundation in hospitality and customer service.
Educational Background
Maria Teresa Ruano Santana has a solid educational background in tourism and business. She studied at Stenden, achieving an International Tourism Management degree from 2011 to 2012, and at Universidad de Granada, where she completed a Diplomatura in Turismo from 2009 to 2013. Additionally, she holds a Grado Superior in Comercio y Marketing from IES Angel Ganivet, Granada, completed in 2009. Her education has provided her with expertise in tourism management and marketing, complementing her professional experience.
International Professional Experience
Maria has built a diverse international professional background, working in both Spain and Belgium. Her roles across different countries showcase her adaptability and ability to thrive in various cultural and professional environments. This international experience is a testament to her versatility and her capacity to manage client relationships and customer service in various contexts.