Mariana Ramírez
About Mariana Ramírez
Mariana Ramírez is a Customer Care Client Manager at Alight Solutions with a background in marketing and public relations.
Title
Mariana Ramírez currently holds the position of Customer Care Client Manager at Alight Solutions. In this role, she leverages her extensive experience in customer care and relationship management to improve client satisfaction and engagement.
Current Roles at Alight Solutions
At Alight Solutions, Mariana Ramírez serves as both a Customer Care Client Manager and a Customer Care Client Specialist in The Woodlands. Her responsibilities include managing client relationships and ensuring high-quality customer service. She has been with Alight Solutions since 2018, showcasing her commitment to the company and her growth through various roles within the organization.
Past Work Experience
Mariana Ramírez has a diverse professional background. She worked as a Customer Care Representative at Alight Solutions from 2018 to 2020. Prior to that, she was a PR Assistant at Consultores Neurosales C.A. in Caracas for seven months in 2017. She also held the position of Specialist of Portfolio Performance at Mercantil Banco for eight months from 2016 to 2017. Additionally, she worked as Coordinadora de Mercadeo y Ventas and as an Intern at Complot Magazine and as a Writer at Críticas Los Critters.
Education and Academic Background
Mariana Ramírez graduated from Universidad Monteávila with a Bachelor of Science in Mass Communication/Media Studies, completing her degree over five years from 2011 to 2016. She also holds a High School Diploma from Colegio Mater Salvatoris, where she studied from 1995 to 2011.
Skills and Expertise
Mariana Ramírez brings a wealth of skills and experience in both marketing and customer care. She has participated in national launches and unique projects, demonstrating her versatility and ability to adapt. Her strong passion for building relationships and leveraging innovative ideas to benefit companies is a hallmark of her professional approach.