Mark Ivan Sunga
About Mark Ivan Sunga
Mark Ivan Sunga is an IT Service Management professional currently working as an IT Client Service Owner at Alight Solutions in the Philippines. He has extensive experience in managing IT services, particularly in change management and quality assurance.
Title
Mark Ivan Sunga currently holds the position of IT Service Management (IT Client Service Owner) at Alight Solutions in the NCR - National Capital Region, Philippines.
Company
Mark Ivan Sunga is currently employed at Alight Solutions. He has been a part of the organization since August 2018, primarily managing IT services within the human resources industry.
Education and Expertise
Mark Ivan Sunga studied Information Technology at AMA University, earning a Bachelor's degree from 2008 to 2012. He possesses extensive experience in managing IT services, particularly specializing in Remote Function Call (RFC) processes and Quality Assurance. His expertise also includes managing Change Requests within IT environments.
Professional Background
Mark Ivan Sunga has a diverse professional background, having worked in various IT roles. He began his career at Emerio Consulting Inc. as an Associate Support Engineer from 2013 to 2014. He then moved to NxGen Networks Inc. as a Technical Consultant (Change Management) for 11 months from 2014 to 2015. This was followed by a short tenure at UNISON INTERNATIONAL CONSULTING (The Recruitment Company) as a Technical Consultant (Change Management) for 5 months in 2015 to 2016. Subsequently, he worked at Teleperformance Philippines as an IT Change Management Coordinator from 2016 to 2018.