Mary Fiorella
About Mary Fiorella
Mary Fiorella is a Customer Service Client Leader at Alight Solutions and holds multiple managerial roles at Aon. She has over 20 years of experience in customer service and client management.
Title and Current Roles
Mary Fiorella holds the title of Customer Service Client Leader at Alight Solutions. She also simultaneously manages roles at Aon as a Customer Service Group Manager and as a DC Project Manager and Unit Manager. Her multitasking abilities allow her to handle multiple responsibilities across these prominent organizations.
Professional Experience at Alight Solutions
Mary Fiorella has been part of Alight Solutions since July 2017. In her role as Customer Service Client Leader, she leverages her extensive experience to drive client satisfaction and service excellence. Her long-term engagement with the company underscores her commitment and expertise in client management.
Career at Aon Hewitt Canada
Mary Fiorella has a solid history with Aon Hewitt Canada, having worked in various roles over a span of 4 years. She began as a Bilingual Customer Service Representative (1998-1999), then progressed to Customer Service Client Analyst (1999-2000), and served as Customer Service Team Manager (2000-2002). Her diverse roles at Aon Hewitt Canada equipped her with a comprehensive understanding of the customer service sector.
Intake Counsellor at FGI
Before her tenure at Aon Hewitt Canada, Mary Fiorella worked as an Intake Counsellor at FGI from 1995 to 1999. During her 4-year stint, she developed crucial skills in client interaction and issue resolution, laying a strong foundation for her subsequent roles in customer service and client management.
Educational Background
Mary Fiorella is an alumna of both Seneca College and York University. She studied at Seneca College from 1994 to 1997 and obtained a Bachelor of Arts degree from York University, where she studied from 1993 to 1996. Her educational background has provided a firm grounding in the necessary skills required for her professional roles.