Mary Furlano
About Mary Furlano
Mary Furlano is the Director of Customer Care at Alight Solutions and a Customer Service Group Manager at Aon Hewitt Canada, with over 20 years of experience in people management.
Company
Mary Furlano is currently serving as a Director Customer Care at Alight Solutions in Toronto, Ontario, Canada. In addition to this role, she holds positions as a Customer Service Client Leader at Alight Solutions and as a Delivery Group Manager at Aon Hewitt Canada.
Title
Mary Furlano holds multiple leadership roles. She is a Director of Customer Care and Customer Service Client Leader at Alight Solutions, as well as a Customer Service Group Manager and Delivery Group Manager at Aon Hewitt Canada.
Education and Expertise
Mary Furlano has an extensive educational background. She earned a Bachelor of Arts in Psychology and French from York University, where she studied from 1991 to 1996. Additionally, she obtained a Certificate in Dispute Resolution and another in Rehabilitation Services from Seneca Polytechnic.
Background
Mary Furlano has over 20 years of experience in customer service and people management. She has held various roles at Alight Solutions, including Director of Customer Service and Location Leader. Previously, she worked at Hewitt Associates LLC for 11 years and served in multiple management positions at Aon Hewitt Canada.
Achievements
Mary Furlano has led teams of over 250 Customer Service Associates and managed 10 Large Market clients. She has developed strategic initiatives that transformed client organizations and designed training programs for staff. She is committed to delivering outstanding customer experiences and improving operational efficiencies.