Mashiyat S.
About Mashiyat S.
Mashiyat S. is a Customer Service Representative II at Alight Solutions in Toronto, Ontario, Canada, with a background in human biology and experience in various customer service and scientific roles.
Title and Current Role
Mashiyat S. is a Customer Service Representative II at Alight Solutions in Toronto, Ontario, Canada. In this role, she handles complex HR and financial inquiries related to health and welfare benefits, direct benefit pension, and company annual enrollment. She processes transactions involving health enrollments, tax and direct deposit updates, and retirement elections. Additionally, she provides support to families of late employees by managing death reports and follow-up schedules.
Previous Positions
Mashiyat S. has held several positions before her current role at Alight Solutions. She started as a Customer Service Representative I at Alight Solutions from 2021 to 2022. Prior to that, she worked at Elections Canada as a Deputy Returning Officer in 2021 and held a brief role as a Student Caller at the University of Toronto in 2019. Each of these roles was based in Toronto, Ontario, Canada.
Education and Training
Mashiyat S. earned a Bachelor of Science degree, specializing in Human Biology and Biology, from the University of Toronto - University of St. Michael's College, where she studied from 2015 to 2019. Before that, she completed her high school education at Bangladesh International Tutorial, focusing on Science. Additionally, she participated in the December cohort of the Bioinnovation Scientist (BIS) Level 1 training program at Admare Academy.
Skills and Expertise
Mashiyat S. possesses a range of scientific and technical skills including the use of CRISPR, RNA synthesis from DNA guide templates, molecular cloning, cell analysis, and genotyping. She is also experienced in grant writing and programming in Python, C, and C#. Additionally, she has expertise in producing and maintaining lab notebook documentation and writing lab reports.
Training and Mentorship
In her role at Alight Solutions, Mashiyat S. served as a Business Instructor, training a group of nine new hires in the Alight Customer Care ELITE training. Her responsibilities included imparting knowledge and skills necessary for handling complex customer situations and processing various transactions, thereby ensuring a smooth transition for new employees into their roles.