Melanie Cohen
About Melanie Cohen
Melanie Cohen is the Performance Team Lead at Alight Solutions in the Greater Chicago Area, with a background in business delivery and marketing from her previous roles at Aon Hewitt and the University of Illinois American Marketing Association.
Company
Melanie Cohen currently works at Alight Solutions as a Performance Team Lead in the Greater Chicago Area. Her role at Alight Solutions involves overseeing a team dedicated to delivering high-quality performance analysis and client interactions.
Title
Melanie Cohen holds the title of Performance Team Lead at Alight Solutions. In this role, she allocates work to onshore analysts, supervises deliverables, sets expectations, provides training, and coaches her team to ensure optimal performance.
Previous Experience
Melanie Cohen worked as a Business Delivery Specialist at Aon Hewitt from 2014 to 2016 in the Greater Chicago Area. Prior to this, she held key positions at the University of Illinois American Marketing Association, including VP Corporate Relations and Programming (2013-2014) and VP Community Outreach and Fundraising (2012). She also temporarily served as a Human Resources Intern at IRI in 2012 and worked as a Marketing Research Assistant at the University of Illinois from 2012 to 2014. Her early career includes a three-year tenure at The Painted Penguin as a Shift Supervisor and Party Host.
Education and Expertise
Melanie Cohen earned a Bachelor of Business Administration (BBA) with a double major in Business Process Management and Marketing from the University of Illinois at Urbana-Champaign (2010-2014). She also studied at Università Bocconi as an exchange student in 2013. Melanie is a certified SCRUM Master (CSM) and has demonstrated expertise in process improvement, employee engagement, and creating an empowered culture within organizations.
Key Projects and Responsibilities
In her professional capacity, Melanie Cohen has managed large strategic projects, including open enrollment, acquisition groups, and data reconciliations. She has also led discussions with client contacts on over 60 participant issues and client escalated cases, maintaining clear communication and outlining action steps for resolution. Her current role includes supervising a team of five onshore analysts and ensuring high standards of analysis and client service.